Category: Handbook
How to Get People to Remember Your Business Name
Everyone wants to be remembered. When someone says your name, it’s a magic that can solidify any business relationship. Here’s how to get people to remember your name successfully. 1. Repeat Their Name When you are introduced to someone, repeat their name back to them. This will prevent you from forgetting their name as soon as they say it. For example, when the other person says “Hi, I’m Mary”, repeat “It’s nice to meet you,Read More
Customer Experience Should Not Be the Job of Just One Person
The whole world is going digital and it’s having an immense impact on organizations’ abilities to engage with customers. Through digital channels, social media and mobile communications, consumers today orchestrate their own experiences, choosing how and when they want to interact with companies’ brands. This creates a number of challenges for organizations, as they attempt to provide timely, consistent and personalized experiences to customers across channels. With less than half of companies rating their customer experience asRead More